Shipping & Returns
At Lux Divina & Co., we are committed to delivering our handcrafted luxury products with care and precision. Our shipping and returns policy is designed to provide transparency and ease, reflecting our dedication to excellence.
Shipping Information
Origin: All orders are dispatched from Berlin, Germany.
Processing Time: Orders are processed within 1–2 business days.
Delivery Times:
- Germany: 1–3 business days
- European Union: 3–7 business days
- International: 7–14 business days
Shipping Costs:
| Destination | Weight | Price (EUR) |
|---|---|---|
| Germany | Up to 2 kg | €6.19 |
| 2–5 kg | €7.69 | |
| 5–10 kg | €10.49 | |
| 10–20 kg | €18.99 | |
| 20–31.5 kg | €23.99 | |
| EU Countries | Up to 2 kg | €11.99 |
| 2–5 kg | €19.49 | |
| 5–10 kg | €24.49 | |
| 10–20 kg | €29.82 | |
| 20–31.5 kg | €48.49 | |
| International | Up to 2 kg | €15.49 |
| 2–5 kg | €26.99 | |
| 5–10 kg | €34.99 | |
| 10–20 kg | €48.99 | |
| 20–31.5 kg | €62.99 |
Note: International shipping costs vary by destination. For precise rates, please use our shipping calculator at checkout.
International Shipping
We proudly ship worldwide. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. We recommend contacting your local customs office for more information.
Returns & Exchanges
Your satisfaction is paramount. If you're not completely satisfied with your purchase, we offer returns and exchanges under the following conditions:
- Return Period: Items must be returned within 14 days of receipt.
- Condition: Products must be unused, in original packaging, and in resalable condition.
- Non-Returnable Items: For hygiene reasons, we cannot accept returns on opened skincare products.
Return Process:
- 1. Contact our Customer Care team at info@shopluxdivina.com with your order number and reason for return.
- 2. Await confirmation and return instructions.
- 3. Ship the item(s) back to us using a trackable service.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Need Assistance?
Our dedicated Customer Care team is here to help. For any questions regarding shipping, returns, or your order, please contact us at info@shopluxdivina.com.